What is Direct Debit?
Direct Debit is a simple, safe and speedy way to pay regular bills and subscriptions automatically from your bank account. You agree with the business the amount to be collected and the date of payment. From then on the amount will be deducted from your account on a regular basis.
Quality Plan Ltd can only take the agreed amount. If your dentist, optician etc need to change the amount or collection date, jointly we have to notify you first.
IMPORTANT – Please note : The direct debit will be shown on your bank account as - Quality Plan Ltd.
How do I set up a Direct Debit?
You can complete a Direct Debit Instruction, obtained from the business you wish to pay. The business will then forward your instructions to Quality Plan Ltd who will then pass them onto your bank authorising them to make payments from your account to them.
What information do I need to set up a Direct Debit?
Name and address of your bank or building society
The name(s) of the account holder(s)
Your bank or building society account number
The branch sort code (see your cheque book)
Can Direct Debits be paid from any account?
Most current accounts at banks and building societies can be used to make Direct Debit payments. Some special deposit accounts also allow them – just check with your branch.
Once it is set up, do I have to do anything?
No. Other than making sure you have sufficient funds in your account when the payment is due. To assist with this Quality Plan will give you advance notice of the collection dates and amounts.
Whilst amounts will normally be collected on the date stated on the advance notice, occasionally, collections may be made over the next three working days. It is sensible to check your bank statement regularly to ensure that all your Direct Debits are going out as shown on your advance notice letter you will receive upon joining the plan.
Will the payment always be on the same day every month?
Yes, payments will be made on the same day each month. If any payment due date falls at a weekend or on a bank holiday, we are obliged to debit your account just after that due date.
Direct Debits at Quality Plan Ltd are collected on the 1st of every month.
YOUR RIGHTS AND SAFEGUARDS WITH DIRECT DEBIT
What if changes are needed?
If either the amount you owe or the payment date changes, Quality Plan Ltd will notify you in advance (10 working days) of your account being debited.
This gives you plenty of time to get in touch with us if necessary.
Can I cancel a Direct Debit?
If you need to cancel a Direct Debit, simply write to your bank or building society. It is a good idea to also sending a copy to ourselves at Quality Plan Ltd.
Your bank or building society can make the cancellation up to and including the due date, but try not to leave it until the last minute or you run the risk of a payment being made.
Remember that cancelling the Direct Debit simply stops paying the business from which you are purchasing the service and any premium attached.
If you carry on receiving the service then you will have to organise an alternative payment method & contact the business to arrange this.
Who actually controls Direct Debit payments?
The bank or building society that holds your account is responsible for all aspects of the running of that account. They are therefore answerable for all payments, including those made by Direct Debit.
Who makes sure that the companies such as Quality Plan Ltd collecting money are reputable?
All companies using the Direct Debit system are sponsored into the Scheme by their bank or building society. Quality Plan Ltd are checked for integrity, sound financial standing and administrative capability before being permitted to offer Direct Debit services. Quality Plan Ltd is also authorized and regulated by the Financial Services Authority.
So how do I get back any money paid in error?
If any payment is made in error, you should contact your bank or building society, who are responsible for giving you a full and immediate refund or you can of course contact Quality Plan Ltd as the first point of contact.
Quality Plan Ltd
NDDO, Units 84-85,
Bangor, Co Down
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